Hi Pam! Thank you very much for taking the time to leave your review. I'm so sorry to hear about your experience. Luckily, you're well within the 45-day return window! You can find the return instructions and policy here > https://www.reneerouleau.com/pages/customer-care-return-policy
Although this mask is designed for sensitive skin types, everyone's skin is unique and will have an equally unique response. We always recommend performing a patch test with a new product before using it all over the face. In this blog, Renée explains the ways to test a product for three different reactions > https://blog.reneerouleau.com/patch-test-skincare/
This blog will have several ways to calm and soothe your skin over the next few days > https://blog.reneerouleau.com/calm-facial-skin-irritation-fast/
I would also encourage you to check out this blog, where Renée discusses the four types of skin sensitivity and ways to treat them > https://blog.reneerouleau.com/sensitive-skin-types-and-their-causes/
Our esthetician will also be following up with you via email to learn more about your routine and provide additional assistance, so please keep an eye on your inbox!
-The RR Customer Care Team 💙