Terms of service

TERMS OF SERVICE

Last Updated: February 16 – 2026

These Terms of Service (“Terms”) govern your access to and use of the website located at www.reneerouleau.com, including any related services, features, content, programs, mobile messaging services, and tools (collectively, the “Services”) provided by Renée Rouleau Inc. (“Renée Rouleau,” “Company,” “we,” “our,” or “us”).

By accessing or using our Services, including browsing the website, purchasing products, creating an account, or completing the Skin Type Quiz, you agree to be bound by these Terms. If you do not agree, you may not access or use the Services.

 

 

1. ELIGIBILITY

You must be at least 18 years old to use the Services or make purchases. If you are between 13 and 18 years old, you may use the Services only with the involvement and consent of a parent or legal guardian. The Services are not directed to children under 13.

By using the Services, you represent that you meet these eligibility requirements.

 

 

2. CHANGES TO TERMS

We may update these Terms from time to time. Changes will be posted on this page with an updated “Last Updated” date. Your continued use of the Services after changes are posted constitutes acceptance of the revised Terms.

 

 

3. ACCOUNTS AND SECURITY

To access certain features, you may create an account. You agree to:

  • Provide accurate and complete information

  • Maintain the confidentiality of your login credentials

  • Accept responsibility for all activities under your account

We reserve the right to suspend or terminate accounts that violate these Terms.

 

 

4. PRODUCTS AND ORDERS

All products are subject to availability. We reserve the right to limit quantities, discontinue products, or change product descriptions or pricing at any time without notice.

We reserve the right to refuse or cancel any order, including for suspected fraud, pricing errors, or violations of these Terms.

Prices are shown in U.S. dollars unless otherwise stated. Applicable sales tax will be calculated at checkout.

 

 

5. SHIPPING AND DELIVERY

Shipping times provided at checkout are estimates and are not guaranteed. Delivery delays may occur due to carrier issues or circumstances beyond our control.

For international orders, customers are responsible for any customs duties, import taxes, or additional fees imposed by the destination country.

Risk of loss passes to you upon delivery to the shipping carrier.

 

 

6. RETURNS AND EXCHANGES

Returns and exchanges are governed by our separate Return Policy, which is incorporated into these Terms by reference.

We reserve the right to deny returns that do not comply with our stated policy. Nothing in these Terms limits any rights you may have under applicable consumer protection laws.

 

 

7. SKIN TYPE QUIZ AND PERSONALIZED RECOMMENDATIONS

We offer a Skin Type Quiz designed to provide personalized skincare recommendations.

The quiz results are provided for informational and cosmetic purposes only. They are not medical advice and are not intended to diagnose, treat, cure, or prevent any disease.

You acknowledge that:

  • Results are based solely on the information you provide

  • Individual results may vary

  • You are responsible for consulting a healthcare professional regarding medical or dermatological concerns

Quiz responses may be stored and used as described in our Privacy Policy.

 

 

8. USER CONTENT

You may submit reviews, comments, photos, quiz responses, or other content (“User Content”).

By submitting User Content, you grant Renée Rouleau a worldwide, perpetual, irrevocable, royalty-free, transferable license to use, reproduce, modify, publish, distribute, and display such content in connection with our business operations and marketing, subject to our Privacy Policy.

You represent that:

  • You own or have rights to submit the content

  • The content does not infringe third-party rights

  • The content is not unlawful, defamatory, or misleading

We reserve the right to remove User Content at our discretion.

 

 

9. INTELLECTUAL PROPERTY

All content on the Services, including text, graphics, logos, images, product descriptions, software, and design elements, is owned by or licensed to Renée Rouleau and is protected by intellectual property laws.

You may not copy, reproduce, distribute, modify, or create derivative works without prior written consent.

 

 

10. PROHIBITED USES

You agree not to:

  • Use the Services for unlawful purposes

  • Interfere with website security or functionality

  • Attempt to gain unauthorized access

  • Use automated means to scrape or collect data

  • Submit false or misleading information

Violation of this section may result in termination of access.

 

 

11. THIRD-PARTY SERVICES

Our Services may integrate with or link to third-party platforms, including payment processors and social media platforms. Your use of those services is governed by their respective terms and privacy policies. We are not responsible for third-party services.

 

 

12. SMS AND MOBILE MESSAGING

If you opt in to receive SMS or MMS messages from us, you consent to receive recurring automated marketing messages at the phone number provided.

Message frequency may vary. Message and data rates may apply.

Consent to receive marketing messages is not a condition of purchase.

You may opt out at any time by replying STOP to any message. For assistance, reply HELP or contact us at privacy@reneerouleau.com.

We comply with applicable federal and state laws governing mobile marketing communications.

 

 

13. DISCLAIMER OF WARRANTIES

The Services and all products are provided on an “as is” and “as available” basis without warranties of any kind, either express or implied.

To the fullest extent permitted by law, we disclaim all warranties, including merchantability, fitness for a particular purpose, and non-infringement.

We do not guarantee that:

  • The Services will be uninterrupted or error-free

  • Product descriptions are completely accurate

  • Results from products or quiz recommendations will meet expectations

 

 

14. LIMITATION OF LIABILITY

To the fullest extent permitted by law, Renée Rouleau shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from your use of the Services or products.

Our total liability for any claim arising out of or relating to the Services shall not exceed the amount you paid for the product or service giving rise to the claim.

Some jurisdictions do not allow certain limitations of liability, so some of the above limitations may not apply to you.

 

 

15. INDEMNIFICATION

You agree to indemnify and hold harmless Renée Rouleau and its officers, employees, and affiliates from any claims, damages, liabilities, or expenses arising out of your violation of these Terms or misuse of the Services.

 

 

16. GOVERNING LAW

These Terms are governed by and construed in accordance with the laws of the State of Texas, without regard to conflict of law principles.

 

 

17. DISPUTE RESOLUTION

Before filing any legal claim, you agree to attempt to resolve the dispute informally by contacting us at privacy@reneerouleau.com.

If a dispute cannot be resolved informally, it shall be resolved exclusively in the state or federal courts located in Texas. You consent to the personal jurisdiction of such courts.

 

 

18. SEVERABILITY

If any provision of these Terms is found unenforceable, the remaining provisions shall remain in full force and effect.

 

 

19. ENTIRE AGREEMENT

These Terms, together with our Privacy Policy and Return Policy, constitute the entire agreement between you and Renée Rouleau regarding the Services.