Contact

We may have an instant answer for you in our FAQs:

  • I can view my tracking information, but the status has not been updated.
    • Shipping within the US: We’re sorry that updated tracking information isn’t available, but assure you your package is on its way. All orders shipped via USPS First Class Mail does not update the tracking information for each checkpoint. Even though we send our orders out promptly, it can take anywhere from 3 - 9 business days to receive. We ask that you be patient while waiting for your order, despite not having up-to-date delivery information.

      International Shipping: We’re sorry that updated tracking information isn’t available, but assure you your package is on its way. All orders shipped via USPS Standard International Mail does not update the tracking information for each checkpoint. Even though we send our international orders out promptly, it can take anywhere from 5-21 days to receive. We ask that you be patient while waiting for your order.
  • The tracking status says my package has been delivered, but I haven’t received my order.
    • Have you tried contacting your local post office? We find that some mail carriers opt not to leave packages when there is no one available to claim them, even if you didn’t specify a signature upon delivery. Please try contacting your local post office to find out if your package is waiting for pickup or will be redelivered. In addition, we advise printing out a copy of the USPS tracking page and leaving a note in your mailbox for the postman or postwoman stating you haven’t received your order and ask for them to get it delivered to you. They may have brought it to an incorrect address or may no the whereabouts of the shipment. Ultimately, your post office is responsible for getting your package delivered to you once it leaves our distribution center. 
  • I've Heard About The Renée Rouleau Line And Want To Learn More Before I Purchase.
    • The Renée Rouleau line uses the best of science and nature and is categorized into nine unique skin types. Learn more about our products. 
  • Which Renée Rouleau products are right for me?
  • How do I redeem my gift certificate online?
    • To activate your gift certificate to use for on line purchases, fill out the contact form below with your name, gift certificate number and dollar amount and we will email you a code to be able to redeem your gift certificate when shopping.
  • What is your return policy?
    • There are no refunds but you can return any product within 45 days (with your receipt) for an online shopping credit to use the next time you shop with us. We have over 75 products so if something is not working, we encourage you to try another product. PLEASE NOTE: Products purchased on line are not eligible for return in our Dallas or Plano skin care spas. They must be mailed back to the below address. Carefully package your returned products and be sure to include: your original receipt (or a copy) with your preferred email address to send you a credit code to use online and the reason for your return (we appreciate feedback!)
      Send products to:
      Renée Rouleau Skin Care
      Attn: Returns Department 
      9701 Dessau Road, Ste. 204
      Austin, TX 78754 U.S.A.
      NOTE: We cannot accept returned items without the receipt from your purchase. When we receive your items, we will contact you promptly via email to issue you a credit code to use when purchasing new products online.
      Unsure of which products are best for your skin? Take our Skin Type Quiz >
  • Where can I buy the Renée Rouleau products?
    • The Renée Rouleau products are sold exclusively at www.ReneeRouleau.com and in our two Texas skin care spas. We currently have no plans to have them sold elsewhere. Our website DOES accept all international orders (excluding Africa, Argentina, Greece, Spain and Sri Lanka due to restrictions). See all shipping rates and information in our FAQ's. Which products are right for you? Take our Skin Type Quiz >

See all of our Frequently Asked Questions

By Email

Need assistance? Please fill out out the form below and we will respond back via email within 1 - 3 hours (if not sooner) during regular business hours.

So that we can best attend to your needs, please select an inquiry category. Please be sure you select the appropriate category, especially if it pertains to changes to an order you have placed so that we can make those changes promptly.

 

By Phone

Toll-free: 1-888-211-7560
Dallas Spa: 214-735-4364
Plano Spa: 972-378-6655

By Mail

Renée Rouleau Skin Care
9701 Dessau Road, Ste. 204
Austin, TX 78754