We may have an instant answer for you in our FAQs:

  • I'm having technical issues when placing an order.
    • If you are experiencing technical difficulties during the checkout process, we encourage you to first update your web browser to its newest version. Doing so has solved most issues some users have had (plus, it will improve your overall web experience). Here are some links to where you can download the newest version of your web browser:

      Chrome: http// (recommended)
      Safari: http//
      Internet Explorer:

      If you continue to have difficulties, please contact us using the contact form below. In the message, explain the issues you are having, what type of error message you might be receiving and let us know what browser you are using (the more details about what you are doing when the difficulty happened, the better). Also, please provide your phone number so we may complete your checkout process via phone. Additionally, it would also be extremely helpful to our web development team (as they look for a resolution) if you visit then email us a screenshot of the information provided on that link, as well as any details of the error. Thank you!
  • I've Heard About The Renée Rouleau Line And Want To Learn More Before I Purchase.
    • The Renée Rouleau line uses the best of science and nature and is categorized into nine unique skin types. Learn more about our products. 
  • Which Renée Rouleau products are right for me?
  • How do I redeem my gift certificate online?
    • To activate your gift certificate to use for on line purchases, fill out the contact form below with your name, gift certificate number and dollar amount and we will email you a code to be able to redeem your gift certificate when shopping.
  • What is your return policy?
    • There are no refunds but you can return any product within 45 days (with your receipt) for an online shopping credit to use the next time you shop with us. We have over 75 products so if something is not working, we encourage you to try another product. PLEASE NOTE: Products purchased on line are not eligible for return in our Dallas or Plano skin care spas. They must be mailed back to the below address. Carefully package your returned products and be sure to include: your original receipt (or a copy) with your preferred email address to send you a credit code to use online and the reason for your return (we appreciate feedback!)
      Send products to:
      Renée Rouleau Skin Care
      Attn: Returns Department 
      9701 Dessau Road, Ste. 204
      Austin, TX 78754 U.S.A.
      NOTE: We cannot accept returned items without the receipt from your purchase. When we receive your items, we will contact you promptly via email to issue you a credit code to use when purchasing new products online.
      Unsure of which products are best for your skin? Take our Skin Type Quiz >
  • Where can I buy the Renée Rouleau products?
    • The Renée Rouleau products are sold exclusively at and in our two Texas skin care spas. We currently have no plans to have them sold elsewhere. Our website DOES accept all international orders (excluding Africa, Argentina, Greece, Spain and Sri Lanka due to restrictions). See all shipping rates and information in our FAQ's. Which products are right for you? Take our Skin Type Quiz >

See all of our Frequently Asked Questions

By Email

Need assistance? Please fill out out the form below and we will respond back via email within 1 - 3 hours (if not sooner) during regular business hours.

So that we can best attend to your needs, please select an inquiry category. Please be sure you select the appropriate category, especially if it pertains to changes to an order you have placed so that we can make those changes promptly.


By Phone

Toll-free: 1-888-211-7560
Dallas Spa: 214-735-4364
Plano Spa: 972-378-6655

By Mail

Renée Rouleau Skin Care
9701 Dessau Road, Ste. 204
Austin, TX 78754