What shipping options are available for US orders?
Regular ground delivery is $6.95 and generally will arrive in 1-6 business days depending on your location. Free shipping on all US orders over $100 placed from our website.
UPS Overnight is $50.95 and will arrive the next day, as long as order is placed by 2:30 PM CST. No Saturday or Sunday delivery.
UPS 2-Day Air is $26.95 and will arrive in two days, as long as order is placed by 2:30 PM CST. No Saturday or Sunday delivery.
Do you accept international orders?
Yes, our website accepts international orders.
For Canada: The shipping cost is $9.95 USD and orders are sent priority mail via US Postal Service and can take anywhere from 5-14 business days to be delivered.
For all other international countries: The shipping cost is $25.50 USD and orders are sent priority mail via US Postal Service and can take anywhere from 7-28 business days to be delivered.
For more information about international orders and expedited delivery, click here.
Note: Orders shipped outside the U.S. may be subject to customs inspections and/or fees according to the regulations of the destination country. Renée Rouleau Skin Care is not responsible for these actions or any reimbursement of customs fees or taxes. We ship all international orders using U.S. Postal Service.
I do not have a computer, how can I place an order?
Call us at 1-888-211-7560 and we will gladly take your order over the phone. Ground shipping is $6.95.
How will I know my online order was received?
You will receive an email confirmation once you placed your order. If you do not receive one immediately after placing your order, check your spam folder or email us.
How do I check on an order I have placed?
All orders placed by 2:30 PM CST are sent the same day (Monday-Friday excluding holidays) from our Princeton, Texas distribution center. Once your order is shipped, you will receive an email confirmation with your tracking information. On occasion, this email may go to spam so be sure to check your junk mail folder. Most orders are sent via US Postal other than Next-Day and 2-Day Air service which are sent UPS, for an additional charge.
There are no refunds or product exchanges, but you can return any product within 30 days (with your receipt) for an online shopping credit to use the next time you shop with us. We have over 75 products so if something is not working, we encourage you to try another product.
PLEASE NOTE: Products purchased on line are not eligible for return in our Dallas or Plano skin care spas. They must be mailed back to the below address.
Carefully package your returned products and be sure to include:
- your original receipt (or a copy) with your preferred email address to send you a credit code to use online
- the reason for your return (we appreciate feedback!)
Send products to:
Renée Rouleau Skin Care
Attn: Returns Department
317 Woody Drive
Princeton, TX 75407 U.S.A
NOTE: We cannot accept returned items without the receipt from your purchase so be sure to save it. When we receive your items, we will contact you via email to issue you a credit code to use when purchasing new products online.
Will I be charged sales tax?
We charge 8.25% sales tax on orders purchased from Texas only.
What methods of payment do you accept?
We accept Mastercard, Visa, American Express and Discover.
How do I re-set my password on my account?
Log into your account using your user name and password and you will be able to change your password. For your security, your account will not save your credit card information. If will however, keep a history of your orders as well as billing and shipping information.
I can't remember my user name or password. How can I retrieve it?
Fill out the email form here and we will give look up your user name and provide you with a temporary name or password to get access to your account.
Is your website secure?
To safely shop from our website, enter in www.ReneeRouleau.com, NOT ReneeRouleau.com. To protect the safety of your credit card information, we use VeriSign SSL Certificates with 128-bit encryption, the strongest SSL protection available anywhere. Widely recognized as a symbol of trust on the Internet, VeriSign SSL is your assurance that every site visitor the strongest available encryption, without exception. Once you enter the checkout page, your computer will begin communication in full 128-bit encryption mode. The "http" in the web address will be replaced by "https".
Click here to see our private policy.
How long is the shelf life of your products?
As long as they are stored in a cool, dark place, the shelf life is guaranteed for two years.
Read: Are You Caring for Your Skin Care Products?
The Renée Rouleau products are sold exclusively www.ReneeRouleau.com and in our two Texas skin care spas. We currently have no future plans to have them sold elsewhere.
Read: How Do Renée Rouleau Products Compare to Other Skin Care Lines?
We don't offer many promotions however, when we do they will be announced in our e-newsletter (sign up here), Twitter and Facebook.
Click here for a list of ingredients to avoid while pregnant including a list of the Renée Rouleau products to avoid.
Who do I tell about my great Renée Rouleau Skin Care experience or favorite products?
We love to hear your feedback, comments and suggestions. Post a message on the wall of our Facebook page.